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Question

Question

public portal requiring full license

WebLink Version 9 Licensing
Updated June 11, 2014
asked on June 5, 2014

 Hello,

We have a public portal setup using weblink on RIO for a city municipality. I have one weblink site setup for the public and another setup for employees that need windows authentication to access. The public site works just fine. But the employee site will not let them login unless they have a full license.... I thought weblink didn't use a license?

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Answer

SELECTED ANSWER
replied on June 10, 2014

Does the user trying to login fulfill the criteria Brianna listed above? They need to be marked as Read Only or in a group marked as Read Only. They can neither have nor inherit the Manage Trustee privilege, as that automatically bypasses Read Only.

 

The login must be made into a Laserfiche Server setup as a public portal instance, connections to other Laserfiche Servers will not work. In an unlimited instance, you need to confirm that the public portal processor allotment is equal to or greater then the number of processors on the Laserfiche Server machine.

 

If all of this appears to be the case, I'd suggest contacting Support.

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Replies

replied on June 5, 2014 • Show version history

Public portal is a type of license, where as WebLink is a product. WebLink can be used with a server that has a public portal license, which is the case you described for your public site with anonymous login. WebLink can also be used with regular licensed users if you do not have a public portal license on the server you are connecting to, if you have an number of insufficient public portal licenses, or if a user is not marked as read-only.

 

From the help files:

Any user (whether a Laserfiche user, a Windows user, or an LDAP user) who has been marked as a Read-Only user in the Administration Console will automatically use the Public Portal license.

 

If that user has been allocated a Named User license, the Laserfiche Server will attempt to connect them using the Public Portal license first. However, if the Public Portal license is a limited license and all connections are in use, the Laserfiche Server will then connect them using their allocated Named User license.

 

If a user accessing WebLink has not been marked as Read-Only in the Administration Console, they will not be able to connect using the Public Portal license. If the user has a Named User license, that license will be used when logging in to WebLink.  If the user does not have a Named User license, they will not be able to log in.

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replied on June 10, 2014

We are still getting an error 9520 when trying to login using the windows authentication portal.

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SELECTED ANSWER
replied on June 10, 2014

Does the user trying to login fulfill the criteria Brianna listed above? They need to be marked as Read Only or in a group marked as Read Only. They can neither have nor inherit the Manage Trustee privilege, as that automatically bypasses Read Only.

 

The login must be made into a Laserfiche Server setup as a public portal instance, connections to other Laserfiche Servers will not work. In an unlimited instance, you need to confirm that the public portal processor allotment is equal to or greater then the number of processors on the Laserfiche Server machine.

 

If all of this appears to be the case, I'd suggest contacting Support.

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replied on June 11, 2014

The users group privileges had the manage trustee checked. 

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