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Question

Question

An error occured in WinHTTP

asked on May 8, 2014

 When installing Avante 9.1.1.486 onto Window Server 2012 R2 I get the message "An error occured in WinHTTP" after entering the licence key and I cannot proceed.

 

 

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on May 8, 2014 Show version history

Is the Laserfiche Server behind a proxy or firewall that's may be affecting communication with our Activation Server? Check the activation log file from that server to see if it reports additional details. The log is located in C:\ProgramData\Laserfiche\LFActivationLog.txt.

 

*Edit*

 

Please note that I replaced your attached screenshot as it contained your customer's Activation Key. The replaced screenshot has redacted it. I also see that you were able to activate the customer so I presume that the issue was indeed network related.

 

For the future, if the computer that is being activated doesn't have an internet connection or is otherwise unable to communicate with our activation server, then a manual activation can be done from a different computer using the activation tool.

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replied on May 9, 2014

Cool, thanks for the reply. Yes there was a proxy on the network!

 

And good point re: manual activation, I will keep that in mind next timesmiley

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Replies

replied on August 18, 2015

Where do I find the activation tool? I need to manually activate ScanConnect on a computer having this issue.

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