So i have snapshot and trying to use it to take PDFs and put tifs into the repository.

However I myself and running into a really odd problem. I thought at first it was scanning the document and just producing gibberish completely. HOWEVER i have discovered on actually looking at the document next to the original this is not quite the case....

The snapshot is actually reading everything and somehow incrementing  all values by 1.... on the entire document.

So a value of strings will be  1234 in the original will come out as 2345 in the snapshotted image.

the word "Mobile" will come out as "Npcjmf" and any symbols and some spaces do the same with varying other symbols... 

However it keeps the spacing on the document the same so sometimes letters are overlapping if they take up more room than the original did...

I have NO idea what is happening as i am using the default settings. (and my co-worker is able to do this properly.)

any idea what would cause this?