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Question

Question

Snapshot orientation with Adobe 11.0.06

asked on April 15, 2014

 I have a customer using LF 9 and Adobe 11.0.06.  The weird thing is, when they Snapshot a PDF file that is viewed in Portrait, and all the printer settings for Snapshot are set to Portrait, the image actually get's printed in Landscape mode.  Below is a screenshot of the PDF before snapshotting:

 

 

Image after it's snapshotted to Laserfiche (with all settings being set to Portrait)

 

 

Where I am stumped is that other PDF file print fine, this document, not the case.  Also, they have Qtly reports that they print that are PDF Files...some of the pages auto rotate to Landscape mode, the other stay in Portrait.  Anyone experienceing this type of behavior?

Answer

APPROVED ANSWER
replied on April 16, 2014

The Adobe print setting "Shrink oversized pages" needed to be selected. Once it was, printing to Snapshot worked fine.

Replies

replied on April 15, 2014

Please open a support case and provide a copy of the PDF so we can further troubleshoot the matter.

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