How do I add another user to an existing Laserfiche installation? The customer has paid for an additional user and this is reflected in their licences on the Laserfiche website.
Is this an Avante installation?
If it is go to the server folder for laserfiche and run the activationtool.exe. By default this would be under c:\program files\laserfiche\server
Inside the tool there is a place to put in the activationkey which will generate a new license file. Just store that in the same directory. When that is complete you'll need to stop/start the server service and when it comes back up you'll have your new named users licenses available to you.
If it's a Rio installation you'll use License Manager and just update the master license but you'd want to refer to the help files for that If you've never used it.
Here's a direct link to the helpfiles for this:
Hi I forgot to add this is on Laserfiche version 9.0.2.671
If additional Named Users are purchased subsequent to an Avante installation being activated, in order to activate the additional Named Users to the Avante system can the licence key that existed prior to the purchase of additional Named Users be used with ActivationTool.exe or will a new licence key be made available/generated and must I therefore use a new licence key to activate both the pre-existent and additional Named Users to the Avante installation?