As noted in this KB article, there is a problem when printing some electronic documents (namely certain PDFs) that cause all the characters in the document to be incremented by 1 ASCII value. The workarounds provided are to either
- disable advanced printing options on the snapshot printer
- or "print as image" from adobe reader.
I found a way to disabled the advanced printing options for everyone in a previous post. Unfortunately, disabling this feature prevent users from printing mulitple active worksheets from Excel via Snapshot. It ends up only receiving one of the active worksheets.
Is the character manipulation problem something that is in the snapshot/black ice driver that Laserfiche can fix?
This is causing some issues, including a lack of trust in the Laserfiche products from my users and leadership. There have been a few documents that were imported, but no one looked at the doc to see the characters were messed up. Also, it is a painful process to train for this semi-rare exception to "print as image." There has to be a better way!