Question

Quick Fields switch to RIO

Quick Fields Installation and Upgrades License Manager

Updated December 27, 2013

asked on December 26, 2013

Good afternoon,

Just trying to find the best way to do this. We have a client that has upgraded to RIO. They have three workstations that have Quick Fields (8.0) on them. What we'd like to do is switch the Quick Fields licenses they are currently using on each machine (the old united model) to the RIO licenses.

In the License Manager I see the Quick Fields in the list of registered applications. I can register the instance, put in the machine name, and get a license file. I have tried manually deactivating Quick Fields by using the syntax with the activation tool and the -deactivate using the key, hostid, and fingerprint. I have checked it multiple times and it says the Key is invalid. Is this because that Key is no longer on the support site?

I was trying to deactivate and then reactivate by pointing to the license file I have generated out of the License Manager. Since I can't seem to deactivate I tried to "add a new feature". It allowed me to use a key or a license file. Since I have no keys anymore (unless I use the RIO key?) I pointed to the lf.licx file that I had generated out of the License Manager. Said the fingerprints didnt match. I also tried to swap the existing lf.licx file in \....\ApplicationData\Laserfiche\QuickFields\License (where the existing license is) with the new one. I then opened Quick Fields and it also said it was invalid.

Any ideas? Just wondering how to take a Quick Fields and switch it to use the RIO license.

Thanks!

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Answer

APPROVED ANSWER

replied on December 26, 2013

When you switched to Rio and your QF licenses got tied into your master license and the old keys were invalidated. So they will no longer activate (or deactivate).

QF 8.0 uses the old fingerprint algorithm while License Manager 8.3 defaults to a newer hardware fingerprint, so you will need to run showhwfp.exe on the QF machine and use the value labeled "Legacy Hardware Fingerprint" to register the application in the License Manager. (You can find showhwfp.exe in the LFServer's install directory.)

In theory, the old hardware fingerprint should be present in your old non-Rio QF license if you still have it on the machine.

But, really, you'd want to upgrade QF to either 8.3 or 9 (as 8.0 is over 4 and half years old) and then registration will work straight from the License Manager.

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replied on December 27, 2013

Thanks for the response Miruna. We'll upgrade the existing 8.0 to 8.3 and choose the RIO activation.

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Replies

replied on December 27, 2013

Hi Jerry!

My instinct says to upgrade Quickfields to 8.3 just temporarily before going to 9, regardless of what platform shifts you may be considering. Quick Fields will need to migrate the sessions from one version to the next, and I suspect it's safer to migrate incrementally than to skip a version. I haven't actually tried 8.0 -> 9.x for Quickfields session migrations, though, so this is just my instincts talking.

I know you have a lot of licenses though, so it may be enough to just migrate them all using one machine and then distribute them back out to the different workstations. That way you don't have to double upgrade every QF workstation - just one, while you migrate all of the sessions to the newer version.

Hope you're doing well.

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replied on December 27, 2013

Thanks Gareth! I suspected that it would be better to do it that way. When we moved from Laserfiche 7 to 8 we migrated all the Quick Fields sessions in our office and then distributed them. That way we could also create backup copies.

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replied on December 27, 2013

Do you advise to go ahead and upgrade from Quick Fields 8.0 to Quick Fields 8.3 before upgrading to RIO from United version? Or should we just fully upgrade to version 9 before moving from United to RIO?

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replied on December 27, 2013

When you switch from United to Rio, I think your server serial number changes. So, it doesn't matter if you upgrade QF before or after the server, but at least the license update needs to be done as part of the same process or it will not be able to send documents to LF anymore.

I would normally recommend that you update everything to the latest version. However, if you are using barcode, we have a bug in one of our 3rd party libraries that causes barcode to crash under load. We currently have an open case with them, but the new libraries we received are still crashing. So I'd keep any QF installations with barcode at 8.3 and use 9 for the ones that don't have barcode.

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replied on December 27, 2013

Thanks Miruna!

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Quick Fields switch to RIO

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