While in the Laserfiche License Manager I have added two users to the License Administrators list, unfortunately they do not have permissions to make changes unless they are Local Administrators on the Server machine. What am I missing?
After working with Support we found that the License Manager I had installed on an EU machine was a new version then the one on the server. After upgrading the License Manager on the server everything worked correctly.
It sounds like you haven’t marked these users as System Managers. By default, members of the Local Administrators Windows group on the computer hosting the Laserfiche Server service are system managers. You can add and remove additional Windows users and groups to the Laserfiche system manager role.
Before I promise that this is going to solve the issue, I need to know what you mean when you say "...they do not have permissions to make changes unless they are Local Administrators on the Server machine". What changes are you having them try to make? Including them as a License Admin will, of course, give them access to some administrative licensing features, but if you're having them add Laserfiche users as Repository named users, you'll need to add them as System Managers. Knowing what changes you'd like to give them permissions to make will help me provide a more definitive answer.
I recently worked with support on this issue and found that the License Manager version I was installing on the EU machine was a newer version then the License Manager on the server. Once I updated the License Manager on the Server the users were able to manager licensing so long as they were listed as License Administrators.
Support has told me in the past that you must be a local administrator on the Laserfiche server as well as a listed system manager. It has to do with WMI and other topics I don't fully understand.
Just to confirm, you have followed the 'Manage License Administrators' step in the Laserfiche Rio Deployment Guide through the License Manager Administration Console? Being a system manager on the Laserfiche Server should have no impact on the ability to administer the license manager. The only time it will come into play is if you then have to do license setup on the laserfiche repository itself - say if you were affiliating repository named user licenses with laserfiche users.
Hi, yes I did follow the instructions on adding a License Administrator, I've provided an image. My users have the License Manager Admin Console installed on there machines and can view everything but when they attemp to add a named user or license a devise they receive a message telling them permissions denied.