Question

License Administrators in Rio License Manager

Version 9 Administration Licensing

Updated January 27, 2014

asked on November 12, 2013

While in the Laserfiche License Manager I have added two users to the License Administrators list, unfortunately they do not have permissions to make changes unless they are Local Administrators on the Server machine. What am I missing?

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replied on January 27, 2014

Hello All,

After working with Support we found that the License Manager I had installed on an EU machine was a new version then the one on the server. After upgrading the License Manager on the server everything worked correctly.

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replied on November 12, 2013 • Show version history

It sounds like you haven’t marked these users as System Managers. By default, members of the Local Administrators Windows group on the computer hosting the Laserfiche Server service are system managers. You can add and remove additional Windows users and groups to the Laserfiche system manager role.

Before I promise that this is going to solve the issue, I need to know what you mean when you say "...they do not have permissions to make changes unless they are Local Administrators on the Server machine". What changes are you having them try to make? Including them as a License Admin will, of course, give them access to some administrative licensing features, but if you're having them add Laserfiche users as Repository named users, you'll need to add them as System Managers. Knowing what changes you'd like to give them permissions to make will help me provide a more definitive answer.

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replied on December 26, 2013

I recently worked with support on this issue and found that the License Manager version I was installing on the EU machine was a newer version then the License Manager on the server. Once I updated the License Manager on the Server the users were able to manager licensing so long as they were listed as License Administrators.

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replied on December 26, 2013

Support has told me in the past that you must be a local administrator on the Laserfiche server as well as a listed system manager. It has to do with WMI and other topics I don't fully understand.

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replied on November 12, 2013 • Show version history

They are not able to license a devise or add a named user. Please note this system has two Laserfiche Servers. Do these users need to be System Managers on both servers?

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replied on November 13, 2013

Just to confirm, you have followed the 'Manage License Administrators' step in the Laserfiche Rio Deployment Guide through the License Manager Administration Console? Being a system manager on the Laserfiche Server should have no impact on the ability to administer the license manager. The only time it will come into play is if you then have to do license setup on the laserfiche repository itself - say if you were affiliating repository named user licenses with laserfiche users.

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replied on December 7, 2013

I had this same issue with a customer, whereby they were added to the license manager as an administrator, but that user was unable to license Scan Connect 8.3 through the install package unless they were added to the local administrator group on the server. LM and the LF server are on the same machine.

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replied on November 13, 2013

Hi, yes I did follow the instructions on adding a License Administrator, I've provided an image. My users have the License Manager Admin Console installed on there machines and can view everything but when they attemp to add a named user or license a devise they receive a message telling them permissions denied.

LIC_image.png (34.21 KB)

| Download

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replied on December 11, 2013

Did you ever get a resolution on this? Read above, I had the same issue at a customer site with installers trying to license Scan Connect through LM.

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License Administrators in Rio License Manager

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