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Question

Question

Granting Roles Not Working on Support Site

Support Site
Updated July 6
asked on June 29

I had a new user register on the Support Site and when I go to grant them roles I am able to select the different roles I want them to have, but when I click the Update button it doesn't save the roles.

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Answer

SELECTED ANSWER
replied on July 6

We have updated Support to address this issue. Could you please try again?

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Replies

replied on June 29

Hello Blake,

I am investigating the issue. Is the grant role issue still occurring on your end?

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View 2 previous replies
replied on June 29

Yes, it is still occurring. I can click the Update button and then the Update button grays out, but if I refresh the page nothing that I selected is still selected. I've waited up to 30 minutes after clicking the Update button just to make sure.

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replied on June 30

What roles were you trying to grant? Is it browser specific?

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replied on June 30

I am trying to grant product download access, user admin, and license download access. I have tried in both Edge and Chrome.

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SELECTED ANSWER
replied on July 6

We have updated Support to address this issue. Could you please try again?

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replied on July 6

It is now working as expected. Thank you for your help.

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