Question

The "Stay Signed In" Option is Not Working on LFAnswers with Google Chrome

Answers Site

Updated June 26

asked on June 25 • Show version history

Is it just me, or have others been having trouble with the "Stay Signed In" not working here on LFAnswers for the last month or so?

I have to log in basically every time I come to the site, no matter how many times I click the option to "Stay Signed In".

EDIT: Looks like this is just in Chrome - Edge doesn't show the same behavior.

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replied on June 25

Same here. Same with the Support site.

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replied on June 25

I guess it's nice to know it isn't just me.

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replied on June 25

It has never worked for me. I have to authenticate back in all day.

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replied on June 25

Have you tried clearing your cache? It works for me.

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View 2 previous replies

replied on June 25

Yeah, and unfortunately that didn't make any difference.

Wonder if it is browser specific. I'm on Chrome 149. How about you?

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replied on June 25

Edge 149.0.4022.80

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replied on June 25 • Show version history

I'll have to try it in Edge.

I just logged in with Edge, and will have to check later on to see what it does.

I did already notice one difference though. In Chrome, I had to check the "Stay Signed In" checkbox when I did the username and password, and then again when I did the authenticator value. But in Edge, the box remained marked after the username and password, so I didn't need to re-check it with the authenticator. So that already has me thinking it is being handled differently by the two browsers.

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replied on June 25

I use Edge as my primary as well and yes, that option seems to work well enough for me.

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replied on June 26

Yeah, looks like it is just Chrome. This morning Chrome wanted me to log in again as usual while Edge still retained the login from yesterday.

I've edited the post's title and body to reflect that it is only Chrome doing this.

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replied on June 26 • Show version history

"Stay signed in" will give you a session that lasts 2 weeks before you're asked to sign in again. Deployments to the support site may wipe out all existing sessions though. We deployed updates last night.

But also, there is a new idle session timeout: https://answers.laserfiche.com/questions/237109/Automatic-Logout-for-Inactive-Laserfiche-Community-Sessions

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replied on June 26

Yeah, that's not the behavior we're seeing in Chrome. It's lasting 2 hours at best, and has been consistently doing this every day for a couple months now.

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The "Stay Signed In" Option is Not Working on LFAnswers with Google Chrome

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