Hello,
I am currently having a major issue with the legacy Laserfiche mobile application.
A bit of context:
A few months ago, iOS 26 was released. At the time, we were using Windows Authentication to sign users into the Laserfiche mobile app. After the iOS update, Windows Authentication stopped working for the app.
Since then, we have been using Laserfiche sign-in for mobile users and SSO/SAML for desktop users.
While users are now able to sign in, they are running into an idle timeout issue that was not occurring before. Sometimes this is only a minor inconvenience, but in other cases a user may be filling out a long or complex form, and when they submit it, they are redirected to the sign-in page. This causes all of their entered form data to be lost.
To disable Windows Authentication, the only change we made was unchecking the Windows Authentication option in the STS configuration.
My questions are:
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Is there an idle timeout setting specific to Laserfiche sign-in, STS, or the legacy mobile app that could be causing this?
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Is there a recommended configuration for mobile users when Windows Authentication is disabled?
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Is there a way to prevent users from losing form data when their session expires?
Any guidance would be greatly appreciated.