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Older versions of the software don't seem to support deactivation any longer

Installation and Upgrades
Updated one day ago
posted on December 23

I have been running into this error on older versions of the software (11, 10.4) and fixing it each time by upgrading to the latest version.

It seems that older versions of the software are no longer able to de-activate themselves.

1 0
replied on December 23

You are likely seeing this error because Laserfiche removed lower TLS protocols (1.0 and 1.1) from the activation server in May of 2025.  You will need to use an updated activate tool from a newer version of the software to re/de/activate older software.  KB 1014471 also provides a copy of the newer activation tool.

2 0
replied on December 23

Cool I will use this post as a reference so maybe I can find the solution next time it comes up because I certainly am not storing all this in my head.

0 0
replied one day ago

Thanks for posting this, I've seen the same thing, where one by one, machines I used to use for activation stop working.  This is the first clear explanation I have seen.

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