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Snapshot Not Installing on Windows 11

Snapshot Laserfiche Web Client Scanning
Updated 16 hours ago
asked two days ago

We recently had some of our users PC's upgrade to Windows 11.  I had to reinstall the desktop client and snapshot on their machines.  The desktop client installed fine with no issues but when I try to install snapshot, it looks like it is going to install, then the install appears to "rollback" and just ends.  Has anybody else run into this issue and if so how did you resolve it?  

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replied 16 hours ago

Sometimes there are issues if the print spooler is running.  You can execute NET STOP SPOOLER from a command prompt prior to installation to see if that is the sticking point.  Additionally check the installer logs as they often provide some insight as to what might be conflicting or missing.

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