Question

Outlook Office Integration stuck connecting to LF Cloud

Laserfiche Version 12

Updated April 16

asked on October 13, 2025

We have one user where their MS Outlook "Save to Repository" asks for the Account ID. Other Office apps, like Word, prompt for the on-prem repository as expected.

How do we re-configure the Outlook Add-in to no longer try to connect to LF Cloud?

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Replies

replied on October 14, 2025

Laserfiche - Microsoft Outlook integration options:

Laserfiche Office Integration 11

Works with Laserfiche Cloud and Self-Hosted
Supports classic Outlook.
Needs to be installed on a Windows client. To get latest bug fixes: KB1014488.

Laserfiche Outlook Add-in

Works with Laserfiche Cloud (Self-Hosted support planned)
Supports classic Outlook, new Outlook, and Outlook for the web.
Deployed through the Microsoft Add-in Apps store or via an XML manifest file. Always up to date.

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replied on April 16

With the new release that arrived today, has there been any updates regarding making the Outlook Add-in compatible with Self-Hosted Laserfiche deployments?

Our org is moving towards New Outlook but this is the final feature that still has some of our users going back to Classic Outlook.

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replied on April 16

Yes, see documentation for setup. (ignore the page name not matching the table of contents, that's being fixed - the contents are correct)

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replied on October 14, 2025

"How do we re-configure the Outlook Add-in to no longer try to connect to LF Cloud?"

To remove the Laserfiche Office Integration ("Save to Repository") configuration:

Open Registry Editor (regedit.exe)
Delete key "Computer\HKEY_CURRENT_USER\Software\Laserfiche\LFOfficePlugin"
- This key will be recreated when you attach your repository.

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor. Modify the registry at your own risk.

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replied on October 14, 2025 • Show version history

If you're using New Outlook, the fix is to go back to Classic Outlook until the new version of the integration is released.

Laserfiche Office Integration 11 is not compatible with New Outlook for Windows - Knowledge Base

Laserfiche Office Integration 11 is not compatible with New Outlook for Windows - Laserfiche Answers

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Outlook Office Integration stuck connecting to LF Cloud

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