Laserfiche Office Integration 11 is not compatible with New Outlook for Windows

replied on March 12, 2024

Hi Pierre,

There cannot be a "fix" to make the existing Laserfiche Office Integration compatible with the new "Outlook for Windows", as it completely removed support for COM add-ins. The Laserfiche Office Integration is a COM add-in. There's nothing we can do to make our COM add-in work with something that doesn't support COM add-ins.

We had to write an entirely new Outlook add-in that's not based on COM. As the "Solution" section of the KB you linked says:

Laserfiche does offer a new dedicated Laserfiche for Outlook add-in that can be installed from the Microsoft Add-ins Office Store and is compatible with newer versions of Microsoft Outlook 2019 and 365 as well as the new Outlook for Windows. The Laserfiche for Outlook add-in currently supports Laserfiche Cloud, but support for self-hosted Laserfiche may be added in the future. If Laserfiche Integration in Outlook is critical for your business, we recommend that users do not upgrade to the new Outlook for Windows at this time. Laserfiche Cloud users that have the Laserfiche Office Integration, also known as Office plug-in, installed should plan on migrating to the Laserfiche for Outlook add-in. Information on how to obtain and install the Laserfiche for Outlook add-in can be found here:

https://doc.laserfiche.com/laserfiche.documentation/en-us/Default.htm#365-add-in.htm

No firm dates on that coming to self-hosted yet. Using it with self-hosted has dependencies that are not yet in place.

Do you have self-hosted customers who are actually planning on switching to New Outlook at an organizational level any time soon? The general impression of its feature set as of a few months ago was borderline beta software. Microsoft is supporting Classic Outlook "until at least 2029".

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replied on March 20, 2024

Hi Samuel,

Thank you for the clarification and added information, we had several customers that the user had toggled to the new outlook and had mentioned that they lost the Laserfiche ribbon in Outlook, luckily the users where able to revert back to the previous Outlook to continue to have access to the LF plugin. Hopefully the solution for self-hosted will be available in the near future.

Thank you

Pierre

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replied on January 7

The new Laserfiche add-in still appears to only work with Cloud. More and more of our customers moving to the new Outlook due to organizational requirements but are unhappy to loose the Outlook to Laserfiche functionality that they have relied on for year. What is the timeframe for when this add-on will work for on-prem with:

Laserfiche Windows Client
WebClient via web services

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replied on January 7 • Show version history

The main dependency for bringing the new Laserfiche Outlook Add-in to self-hosted is Repository API v2 support, which is coming with the Spring 2025 API Server 12 release.

The new Office Add-in is the team's next priority after that, and I understand we'd be aiming to get it out in the following release window this year. We're very aware that Microsoft is pushing New Outlook increasingly aggressively and that more and more of our customers are adopting it.

Getting the initial Laserfiche 12 release out the door in Nov '24 was an extended all-hands effort from our development team, and we're now able to return our focus and effort to other important self-hosted initiatives like API Server 12 and the new Outlook Add-in.

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Laserfiche Office Integration 11 is not compatible with New Outlook for Windows

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