Hello everyone.

I’m currently facing an urgent issue related to the latest version of Laserfiche 12, specifically with the Laserfiche Web Agent.

I’ve downloaded and installed the Web Agent in order to use the Scanner feature for archiving. However, whenever I try to click on the Scanner icon from the Laserfiche Web Client, I am prompted to download the Web Agent again—even though it’s already installed.

I’ve tested this on both Chrome and Edge browsers.

To troubleshoot, I’ve removed all archiving-related applications from my device and reinstalled them, but the issue persists. When I attempt to use the scanning feature, I receive the following error message:

 Error configuring client. System.IO.IOException: Unable to read data from the transport connection: An established connection was aborted by the software in your host machine. ---> System.Net.Sockets.SocketException: An established connection was aborted by the software in your host machine
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   --- End of inner exception stack trace ---
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest, Boolean renegotiation)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at uhttpsharp.Clients.ClientSslDecorator..ctor(IClient child, X509Certificate certificate)
   at uhttpsharp.Listeners.ListenerSslDecorator.<GetClient>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at uhttpsharp.HttpServer.<Listen>d__9.MoveNext()
System.Net.Sockets.SocketException (0x80004005): An established connection was aborted by the software in your host machine
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)


Please see the attached files for more details

I would appreciate your urgent support, as I’m planning to launch the new system very soon.

Note: I am using Laserfiche Self-Hosted.

Thank you.