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Your Laserfiche Forms license has expired for renewing customers

Forms Licensing

Updated 4 hours ago

posted one day ago

Forms shut down unexpectedly on 7.19 and we had to replace the license file in the ProgramData folder by downloading a new one from Directory Server.

Inside of the original file we found an expiration date

Why would there be an expiration date in this file causing the system to go offline?

Their Directory Server says that it does not expire until next year and it is renewed every year. They never had a lapse in payment or service so it is unusual that a primary business service would be shut off.

In Directory Server the last renewal was done about a month ago well before the due date of 7/19. It was not that they had not renewed their master license.

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replied 14 hours ago

Can you check on your Forms Config site, Forms Server page and see if you have license auto update enabled? If not, the license won't be auto updated on Forms when you renew on LFDS.

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replied 4 hours ago

It was unchecked. It seems to be unchecking itself during upgrades or some event as users would never go in here and choose this option, even if they were planning to cancel at the end of the subscription period. They would just cancel and shut down their server. It's a feature that no one uses and seems to be using itself.

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Your Laserfiche Forms license has expired for renewing customers

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