Hi @████████ 

I've had to deal with something similar related to Snapshot before. I'm going to share my troubleshooting list with you. That helped me resolve it. I hope you find a solution in one of these points.

1. Restart the Windows Print Spooler: services.msc ➜ Print Spooler ➜ Restart or net stop spooler && net start spooler (Occasionally, applications may be using this service and blocking you from using it.)

2. Purge stuck Snapshot jobs: ➜ Laserfiche Snapshot Shared Printer Configuration: General Tab ➜ Delete Temporary Job Files (Delete Files Button) – or manually clear %WINDIR%\Temp and %WINDIR%\System32\spool\printers (while the spooler services are stopped).

3. Check if you had any recent Windows updates; patches sometimes affect this service. and you'll only have to reinstall Snapshot (not the entire LF).

4. Check which printer is your default printer, and make sure it's always on. This way, you'll prevent Windows from rerouting the job through an XPS or PDF "helper" driver that Snapshot doesn't recognize.