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Multiple Instances in the Performance Counter Selection

Laserfiche Version 11 Administration Licensing
Updated 5 hours ago
posted one day ago

Hi all,

Have you seen this? Any idea why I have two instances? I've checked the VMWare settings and changed from 2 to 8 (with multiple cores) to 1 processor with 1 core, and there's been no change. I did start with 1 CPU and 2 cores, in case that makes a difference. However, after changing to 1 CPU and 1 Core, I tried resetting the counters (but no luck.)

  1.  Rebuild Performance Counters:

    • Open an elevated Command Prompt (run as administrator).
    • Type lodctr /R and press Enter. This command rebuilds the performance counter library.
    • You may need to rebuild counters for both c:\windows\system32 and c:\windows\sysWOW64.

  2. 2. Resynchronize with WMI:

    • In the same elevated Command Prompt, type winmgmt.exe /RESYNCPERF and press Enter. This command synchronizes the counters with WMI.

  3. 3. Restart Relevant Services:

    • Open PowerShell as administrator.
    • Type the following commands to stop and restart the necessary services:
      • Get-Service -Name "pla" | Restart-Service -Verbose
      • Get-Service -Name "winmgmt" | Restart-Service -Force -Verbose

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replied 17 hours ago • Show version history

Hi Samual,

In LFDSS, only one serial number is being displayed:

Allocate Application Key concurrent connections
XXXX-XXXX-XXXX-XXXH - For integration stuff (Read-write) [ 5 ] 0 remaining

When utilised, the perfmon counter for "*H#1" goes up, the other counter stays at 0.

The license key just shows XXXX-XXXX-XXXX-XXXH.

-Ben

 

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replied 7 hours ago • Show version history

In that case, if the performance counter reset commands in your original post didn't do anything, and assuming the 2nd "#1" counter was created sometime after the first and functionally replaced it, you'd probably need to do a full uninstall and reinstall of Laserfiche Repository Server to clean it up the old one.

Since original one isn't doing any harm by existing, this personally falls into the "Curious but not worth further troubleshooting" category for me. As the "H#1" counter appears to be the "active" one, I'd just use it and ignore the other.

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replied 5 hours ago

For what it's worth, I'm seeing the #1 in our environments. And the servers set up with both Full and Retrieval have a #1 for each. In my brief testing (curious, but not going to spend too much time on it), all of the license usage is tracked by the #1s.

Side note: I had no idea this counter existed. Thanks, Ben!

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replied one day ago • Show version history

Hi Ben,

Can you check the LFDS application license page for this Laserfiche Repository Server instance and share a screenshot of the keyed license(s) allocated to it? Redact the beginnings of the serial numbers as you've done here, though note if there are multiple keys with different names.

If you add both "*H" and "*H#1" counters, is there any difference in the metrics they return? If not, you probably ended up with a dupe somehow and I wouldn't worry too much about it. Just pick the non-numbered one for reporting.

In my own LF11 test system, I only have one counter which corresponds with the name/serial of the key.

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