This error is popping up across forms, for email and save to repo task. I tried resetting services, increase the timeout but nothing has worked. The event viewer mentions the notification service is not running but I have reset it multiple times.
Timeout expired for exiting call to Puppeteer.
[LFF329-TimeoutWkHTMLToPDF] Details:
URL: Error: TimeoutWkHTMLToPDF
Date: 5/7/2025 12:23:04 PM (Pacific Standard Time)
HTTP Status Code: 408 Business Process ID: 1061 Instance ID: 20185 Business Process Name: CAF/CSA - New Other: aux: Timeout of 180000 ms exceeded Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: Timeout expired for exiting call to Puppeteer. [LFF329-TimeoutWkHTMLToPDF] at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.<BaseConvertAsync>d__3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.<ConvertAsyncWithRetry>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.<ConvertAsyncWithRetry>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.<ConvertAsyncWithRetry>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.<ConvertAsyncWithRetry>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.<ConvertAsyncWithRetry>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.ConvertAsync(PuppeteerOptions puppeteerOptions, Int32 retryCount) at Laserfiche.Forms.CommonUtils.MultiFormHtmlToPdfConverter.Convert() at FormsModel.RoutingModels.Services.SaveFormToLaserficheStrategy.SaveMainFormToLaserfiche(Session session, XmlDocument datasetXml, STLConfigurationObj conf, SaveToLaserficheParameters saveToLaserficheParameters)