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Scanning in web client

Scanning Web Client
Updated September 25
posted on March 12

I have a user that moved their scanner from one computer to another and now every time they want to scan they get the prompts to download desktop scanning or web scanning.  Once they say OK, they can scan, but the prompt comes up every time.

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replied on March 12 • Show version history

I use desktop, but I think you can go into Tools > options and find the reset selection for prompts to turn them off or on. You can reset them all to default or I think Scan mode should be unchecked for this prompt to not display, but I don't know for sure in WebClient.

 

https://answers.laserfiche.com/questions/224977/Web-Client--continuously-being-asked-to-download-and-reinstall-scanning#224999 

There's also this if this fits your issue more.

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replied on September 25 • Show version history

We don't have a Tools>option

We tried a suggestion on anther post to delete the temp file and rerun the install. 

 

The installer comes as .exe so the suggestion for the Zip is not an option.

 

I have found several of these issues in the community. Do we not have a resolution for this? 

 

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replied on September 25

No official resolution from Laserfiche that I know of.

Scanning is installed in C:\Program Files (x86)\Laserfiche\Client\Scanning after a successful install. 

To fix all of our machines, we copied Laserfiche\Client\Scanning folder (above) and pasted it into C:\Program Files\Laserfiche\Client\Scanning, then cleared cache and restarted the machine.

To date, we haven't had any more issues.

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