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Question

Web Client - continuously being asked to download and reinstall scanning

Version 11 Web Client
Updated November 7, 2024
asked on November 6, 2024

We have an issue with only one workstation where the user is frequently being asked to download and reinstall the scanning plug-in when attempting to scan to the web client. Our technicians are not able to find any errors or other reasons why this keeps happening. Has anyone ever experienced this and do you know of a solution? She is running Windows 10 and this keeps happening on both Chrome and Edge.  

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Replies

replied on November 7, 2024

Hi Vikki,

 

Can you provide the WebClient version and the Desktop scanning version on the problematic machine? Is the currently Desktop scanning installed through WebClient or through installing Laserfiche Client suite?

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View 2 previous replies
replied on November 7, 2024

All of us have the desktop scanning installed through the Web Client. Here are screenshots of the Web Client version and the Desktop Scanning version.

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replied on November 7, 2024

Could you also check the version of WebTools Agent installed on the machine?

If you go to Options\Advanced in the web client on that computer, does Laserfiche Webtools Agent show as running?

If you look on the web server under C:\Program Files\Laserfiche\Web Access\Web Files\Scanning, there should be a file called WebScanBuildNum.txt. What version is listed in it?

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replied on November 7, 2024

See screenshots below...

 

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replied on November 7, 2024

This is expected then. The web client has a newer version of Laserfiche Scanning available (11.0.2203.123) than is installed on the machine (11.0.2102.68) and is prompting the user to upgrade.

 

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replied on November 7, 2024

I have ran into this a few times where the installer is silently failing. My recommendation is this.

  1. Download the installer
  2. Extract it with some Zip software, I use 7 zip as it is a self extracting zip file.
  3. Manually run the setup executable after it is extracted. It should let you know why it is failing to install.
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