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Question

Laserfiche Cloud

Remote Agent Worker Disabled

Integrations Laserfiche Cloud Support Site
Updated January 29
asked on January 28 • Show version history

Wondering if anyone has come across this issue before?  IT updated to the newest version of the Remote Agent Worker available (11.7.2405.42009) following the instructions in the screenshot below, but we continue to receive a notification that we are running an outdated version and monitoring is disabled. 

Edit to add: this is running on a Microsoft SQL server.

 

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Replies

replied on January 28

Jen, the latest version for registering new agents is 11.7.2411.40401. Version 11.7.2405.42009 will continue to work if it was already registered before August 2024. Please use the download link in the "Installation steps" section of your screenshot to get the newer one.

We'll see if we can make registration of newer agents better about not accepting older versions.

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replied on January 29

Hi Miruna, thanks for your help.  That's exactly what we did - and Version 11.7.2405.42009 was what installed via the download link.  Is there a different link we can use to ensure we are downloading the most recent version?  This is the name of the file that downloaded using the link.

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replied on January 29

I'm not sure sure why following the steps you did and confirmed by Miruna would have resulted in an older version.  Those are the correct steps to update to the latest version.  Here is the direct download link for version 11.7.2411.40401 that the steps should have taken you to.

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replied on January 29

Oh, I think I know what's going on. Are you clicking Download from the properties of the agent named "Dedicated Bot Remote Agent"?

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replied on January 29

We downloaded the installation package using the "Download bot worker" link found under the Installation Instructions, shown below.

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replied on January 29

Thanks for the link Shawn - we will give it a try.

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replied on January 29

I believe Miruna has deduced the root cause.  The built in Dedicated Bot Remote Agent is different from other user created Remote Agents.  The installation link is also different.  The Dedicated Bot Remote Agent worker installation link text is 'Download bot worker' as shown in your screenshot.  This link downloads LfRoboticProcessAutomation.11.2.2406.40407.exe as you experienced.  If you select a different remote agent and follow the worker installation steps you will see the download link text differs in that it only says 'download'.  This link download LaserficheRemoteWorker.11.7.2411.40401.exe as expected as it links to the URL I posted earlier.

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replied on January 29

Thank you Miruna for your assistance, and thank you Shawn for the link.  It's now showing as Online with the latest version.

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replied on January 29

Sorry about the confusion, we'll have that cleaned up next week when Bots are decommissioned because they've reached their end-of-life date.

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