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Question

Question

Ran a Repair of Web Client Software and Now PDFs Display as Blank in Web Client

asked on July 9

Hi people.

 

I ran a repair of our Web Client Software to help resolve another issue and now PDFs display in the Web Client with no pages (blank).  We can download them and view, but before the repair they would display just fine in the Web Client document viewer.  Is there a setting that may have gotten reset that's causing this?

 

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Replies

replied on July 9

Try clearing your browser cache, you can also verify if it works in another browser, but this is usually caching related.

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replied on July 9

Unfortunately, the issue is not resolved by clearing the browser cache.  After our people left for the day yesterday, we ran a repair.  This morning, within the first hour, people from 3 different departments were calling me saying that PDFs in the web client document viewer were displaying as blank.  If it's not related to the repair it would have to be a Chrome browser update and I'm not aware of any within the last 24 hours.

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replied on July 9

To troubleshoot this, try the following:

- Check the browser console for errors.

- Check the LF web client event logs under Event Viewer->Application and Services Logs->Laserfiche->WebClient

 

If these do not reveal an obvious culprit, please open a support ticket to further troubleshoot.

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replied on July 9 Show version history

I need to verify this, but I think setting the user setting 

[Settings]EdocViewBehavior

to 

openEFile

for 

Everyone

might have resolved this issue.

 

https://answers.laserfiche.com/questions/179016/Document-Viewer-Default-Setting

 

The user's are having to clear "Cached images and files" in Chrome to allow the new setting to take effect.

 

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replied on July 10

Good to hear that the issue is resolved. It sounds like the root cause was that the "File View" mode of the document viewer was broken by the repair, and the attribute is changing the behavior to view the image pages. Can you verify that the File View mode is working correctly for PDFs in the doc viewer? It is this toggle:

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