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Invalid master license

asked on November 19, 2023


Reactivation was not successful: Invalid master license.

Started to have this error after restarting our LF Sql Server. 

Not sure where to go from here. We have had a Master License.

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replied on November 20, 2023

Check the windows event viewer logs under Applications and Services Logs>Directory Server, that should give you a more detailed error message in terms of what's going wrong.


Just throwing it our there, you have got current LSSP? It's not expired?

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replied on November 21, 2023

If you have a current support plan (LSSP), I'd recommend opening a support case through your Solution Provider. Sometimes this can be a backend issue that requires the Laserfiche support team to resolve on our end.

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