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Question

Forms 11 Update 3: Lookup looses connection (timeout) after 15 minutes

asked on May 5, 2023 Show version history

I could use a hand troubleshooting this one. I have a form that times out after 15 minutes. I have timed it several times now. This is in a browser that also had other forms making lookups, so it is specific to the tab of the browser and connection from what I can tell.

 

Current IIS settings on our web server:



So, some questions that come up:

  • it looks like timeout is set to 20 minutes, but it is doing it at 15. The form itself is being interacted with the entire time, so I don’t think this is where the problem is.

 

  • Also, is there a way to set the lookup timeout for a specific form? On this particular form, the user will enter quite a bit of data before they reach a section where they need the lookups populating drop down fields.

 

Thanks so much in advance!

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Replies

replied on May 5, 2023 Show version history

This was super helpful:

https://answers.laserfiche.com/questions/157294/Forms-session-timeout-with-LFDS-authentication

Currently our FormsConfig Timeout setting is not on, so that's not it. I'm still trying to figure out where the LFDSSTS timeout setting is....

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replied on May 5, 2023

https://yourLFDSSTSinstance.example.com/LFDSSTS/configuration

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replied on May 8, 2023 Show version history

Thanks for that. It does not appear to the problem, though:



Those settings are the same for each of the organizations as well. 

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