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Question

Question

LF Mobile on iOS - "Bad Request - Request Too Long" When Opening Form

asked on April 26, 2023

We're working on deploying Laserfiche Mobile within our environment. We've got it installed and can sign in, see docs from the repo, and see the list of forms. But for Forms, when either starting a new forms process or opening a task for a suer to respond, the app throws a 400 error "Bad Request - Request Too Long." (see attached).

In some preliminary testing with Android phones those same forms worked and displayed.

I'm wondering if others have seen this or know what set of conditions causes the request to get too long for iOS devices.

Thanks!

IMG_D72DCF501C49-1.jpeg
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Replies

replied on April 27, 2023

We do not use Laserfiche Mobile, however, since this last Sunday 4.23.23 many (if not all) public users with iOS device that was updated from Sunday and later are heaving issues with loading Public forms on their devices. This is limited to iOS. Android, Chrome and Windows devices do not seem to be impacted at all.

I would love to know when your issue started.

 

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replied on April 27, 2023

We just recently installed LF Mobile and in testing it that's where we're running into this. I can't roll this out until we can get over this message.

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replied on April 28, 2023

Not sure if this will help you but the problem we are having, they have created a hotfix for. You may want to watch this post for an update:   Apple Devices and Public Forms - Laserfiche Answers

 

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replied on October 19, 2023

The latest update (listed below) to the iOS app fixed this problem. Hoping for no regressions now.

List of Changes for the October 18, 2023 Laserfiche iOS App - Knowledge Base

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