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Question

Apple Devices and Public Forms

Forms
Updated May 24, 2023
asked on April 27, 2023 • Show version history

Since this last Sunday 4/23/23 all (newer) Apple devices (Iphone/Ipad) that have had an update since 4.23.23 and later are having issues with forms loading from our Laserfiche environment. They are public forms and anyone on Android, Windows PC's and/or Chromebooks do not have any issues loading these forms.

I will be doing an extensive inventory to see what the forms that consistently will not load have in common, such as version of the designer and rules and lookups and perhaps custom css. That will take me a few days. 

Some forms will load one time and then not load the next and currently we cannot find a consistent pattern between users and the forms that are not loading on which devices. Obviously this is not easy to figure out since many of the public are unknowns with unknown devices filling in many of our forms. 

Just wondering if anyone else has noticed a problem similar to ours?

 

Laserfiche Forms Professional Version 11.0.2212.30907

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Answer

SELECTED ANSWER
replied on April 28, 2023
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View 2 previous replies
replied on April 28, 2023

Do we need to have hotfix 1014419 installed before installing hotfix 1014447 ?

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replied on April 28, 2023

YES! forms has to be updated all the way to 11 update 3 before applying the hotfix

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replied on May 1, 2023

Hey @████████- after installing the hotfix, it does appear that iOS devices are working again - but I notice that Help > About in Forms still shows Version 11.0.2212.30987 when the Hotfix documents sounds like it should be 11.0.2212.30996.

Is this a consequence of the install currently being via manual copy/pasting of the files instead of a patch installer - or is this an indication that I may have done something wrong?

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replied on May 2, 2023

Hi Matthew. It's neither. The reason is that the actual DLL that Forms uses to display the version number in the "About" window wasn't one of the updated files. I do admit that makes things confusing, so I'll see about getting that changed.

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replied on May 2, 2023

Okay.  Thank you for confirming that.

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Replies

replied on April 27, 2023

We've noticed this too. Apple devices on iOS 16.4.1 can't load forms or user tasks when accessed through a web browser on the mobile device. I have a support case open for this and was told that dev has been made aware of the issue.

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View 4 previous replies
replied on April 27, 2023

Is it any browser on the device or only specific ones?

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replied on April 27, 2023 • Show version history

Neither Safari nor Chrome work, at least for us. Only browsers I've tried so far

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replied on April 27, 2023

I'm seeing it on my iPhone 12 on version 16.4.1 with both Chrome and Safari browsers.  But just for forms made in the Forms Layout Designer.  The ones made in the Forms Classic Designer appear still be working.

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replied on April 28, 2023 • Show version history

All browsers are affected. We can't wait for the bug to be fixed!

 

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replied on April 28, 2023

From what I understand though, is Edge Chrome etc on Apple devices are basically running inside a Safari frame, so it should not matter which browser you use.... They will all be affected.

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replied on April 28, 2023

We have a hotfix available and can create a support case on your behalf to provide that to you. Please reach out to your Solution Provider for further assistance.

We are also working on getting a KB article published with this fix. I'll update this post when the KB article is ready.

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replied on April 28, 2023

Thank you I will let MCCi know immediately. I have a support session with them at 2pm. So it would be great if that could be patched.

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replied on April 28, 2023

We've identified this bug (id: 424369) and currently working on it.

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replied on April 28, 2023

We are back up and running! THANK YOU for making this a priority fix! It's much appreciated!

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replied on May 22, 2023

This issue is fixed on 11 Update 3 Hotfix 1014449, see more information from https://support.laserfiche.com/kb/1014449/list-of-changes-for-laserfiche-forms-11-update-3-hotfix-1014449

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replied on May 23, 2023 • Show version history

Can you confirm?

This is the promised batch installer that the previous hotfix was missing - but of course it includes other fixes beyond just the iOS issue?

Forms will show version 11.0.2212.31000 after installation of this hotfix?

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replied on May 23, 2023

The hotfix includes iOS issue fix and other bug fixes.

And it shows version 11.0.2212.31000 after installation of this hotfix

 

 

 

 

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replied on May 24, 2023

Thank you for confirming.

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