Hello,

We have over 20 on premise laserfiche instances with laserfiche forms installed. All instances are running laserfiche forms with update 11.2. Licensing is on server licensing via manually cut license files.

We have had multiple complaints of forms dissapearing and clients being absolutely certain they submitted the form and were presented with the 'Thank You for your submission' message. However these instances do not appear in the instance monitoring or SQL database. We have experienced this before and it is often an issue with the forms routing service and once restarted the missing submissions begin their process. Although more often now we are finding the forms are no where to be seen.. until we came accross the InvalidSubmission folder at 'C:\ProgramData\Laserfiche\Forms\InvalidSubmissions' on the reported occasions the forms are located here under the two layers of Hex folders in the form of an XML file. Following previous support querys found on here we learnned that copying the folder structure for the given submission to the RoutingError folder at 'C:\ProgramData\Laserfiche\Forms\RoutingError'. e.g a submission found in folder 4/e in the InvalidSubmissions folder would be placed in the same folder in the RoutingError folder. Once the routing service is restarted again the form begins its process however only on the date/time it was recovered/service restarted. We are going to look into some sort of automated logging of this folder to notify us of any new files that appear and we can action them for the time being until we find a fix.

I was wondering if anyone has had any experience with this issue and knows of a potential resolution. It seems strange that Forms knows that the form has failed for some reason by the fact that it is saved here however there is no notification or place to view 'invalid submissions' in the front end ADMIN areas as far as i am aware.

Any assitance would be greatly appreciated thank you!