Question

LF Cloud: SAML and Email Archive Profile

Import Agent Laserfiche Cloud

Updated January 18, 2023

asked on January 18, 2023

Hello,

We have a Cloud customer who is trying to setup an Email Archive profile and getting the below error when entering their Cloud Account login information:

I believe SAML accounts would not be able to set up this profile or an IA profile for Cloud, but wanted to check here, as I could not find any information, regarding this in the setup documentation.

If there is no way to setup access for a SAML enabled account, does the cloud customer need to purchase a separate license to run the profile?

Appreciate the feedback,

Jeff Curtis

0 0

Answer

SELECTED ANSWER

replied on January 18, 2023

Since Import Agent and Email Archive run as services, it is not possible for them to login with SAML users since that would require bringing up the 3rd party login screen (and services have no user session to pop up windows in).

You can use a service principal to log in as discussed here and here.

2 0

Replies

replied on January 18, 2023

Thanks Miruna

That solved the issue.

Jeff

0 0

You are not allowed to follow up in this post.

Question

Question

LF Cloud: SAML and Email Archive Profile

Answer

Replies

Sign in to reply to this post.