You are viewing limited content. For full access, please sign in.

Discussion

Discussion

Cloud Import Agent User

posted on June 19, 2018 Show version history

Is it possible to set up a non-licensed user to be used for the Import Agent profile, similar to the supportuser?  My customer does not want to set the Import Agent profile to an individual user because it is configured to a shared network scan folder.  They do not want the Created By value to be set to an actual user but instead a service account since it was not the user that imported the document.  Is this possible?

Update - Using Import Agent with the Cloud requires a user name and password for each profile.  Since a service account is not available for Import Agent, it is necessary to obtain the passwords for each user that needs a profile. This is not only cumbersome to set up it but will be difficult for any large Cloud installations to maintain when users change their passwords.

Thanks,

1 0
replied on September 18, 2019

Running into this same issue with one of our Cloud customers.

 

They do not want to use a named user account to setup an Import Agent profile because of Auditing purposes.

 

Would it be possible to use the Process Automation user account for Cloud in Import Agent?  Is the password to that user account available?

1 0
replied on September 18, 2019

No, Import Agent cannot use system users at this time.

0 0
replied on February 9, 2021

Is this still accurate? Does purchase of import agent come with a user account license?

0 0
replied on February 9, 2021

This is still accurate. Import Agent is included with cloud and it does not come with a user.

0 0
replied on October 5, 2022

8 years ago this was how it worked, then it was decided it could use a system account just like forms and workflow do, now it requires a full named user again. This is really unexpected and an unusual decision.

0 0
replied on October 27, 2022 Show version history

Hi Chad,

Circling back to this, you should be able to use a service principal (Service Principals Overview (laserfiche.com)) with Import Agent to avoid this issue and match prior functionality. These are already present for professional and business tiers. Starter tier does not currently include service principals, but we are looking to add 1 for this purpose in the near future. 

1 0
replied on October 28, 2022

Thank you! This is exactly what many of our clients have been pushing for.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.