You are viewing limited content. For full access, please sign in.

Question

Question

Licenses added in Laserfiche Directory Server but not sync to Laserfiche forms

Version 10 Licensing How To
Updated April 16, 2023
asked on December 2, 2022

Hi, I am having issue with licenses syncing between directory server and the forms.

 

Newly added users with license are not showing in Participants tab in system security. Deleted licenses still show in the page also.

In directory server, it shows 338/3395 available, which means 3057 licenses are used. But in laserfiche forms, it says participant licenses 3289 assigned.

Can you please let me know what can I check to find the cause of the issue.

0 0

Replies

replied on December 2, 2022

Check in your Forms Configuration on the User Authentication tab.  Do the missing users belong to a LFDS group that is not listed under Access Control? If so, add that group.

2 0
replied on December 5, 2022

The LFDS group is there. Syncing used to be working, but the issue started recently. Some licenses actually synced over but many are not. 

0 0
replied on December 5, 2022

Have you checked the Event Viewer logs on both the Forms server and LFDS server?

0 0
replied on April 16, 2023

Curious as to whether a solution was reached for this, and if it can be shared here.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...