Question

Cloud Workflow Token Max Size

Workflow Laserfiche Cloud

Updated October 28, 2022

asked on October 27, 2022

In Laserfiche Cloud, I have a document that has a considerable amount of text on each page. In Cloud Workflow, I am wanting to search each page for specific text and if it is found then do additional actions.

This process is working fine so long as the text I am searching for is near the top of the page, however if it is too far down the page then it is not found. In looking at the track tokens, I can see that it is only adding a certain amount of the page text into the token and appears to ignore the rest. Thus it appears that unlike On-Prem Workflow, Cloud Workflow tokens have a size limit.

Does anyone what the Cloud Workflow token size limits may be?
Is there any way to increase them or am I stuck with not being able to search all the text on a page in Cloud Workflow?
Has anyone found a way around this directly in Cloud Workflow?

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Answer

SELECTED ANSWER

replied on October 27, 2022

This seems to be an issue when the token value is over 500 characters. Reference ID 400792. I don't have a workaround at this time.

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replied on October 27, 2022

For Self-hosted Workflow:

Token values are not limited, tokens recorded in the Tokens pane in the instance details are truncated to 3700 characters.

While I'm not sure about Cloud Workflow, that does suggest that looking at track tokens is likely not a reliable method of evaluating a limit since token values shown there are truncated for display purposes.

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replied on October 27, 2022

Correct, I know they are truncated in the track tokens for On-Prem Workflow but it also appears that they are truncated in the actual token in Cloud Workflow. I can run a text search in the Cloud WebClient and it successfully finds the text I am looking for at the bottom of the page. However when I run the Cloud Workflow, it is only able to find the text if it is middle to top of the page but not at the bottom. Cloud Workflow has many limitations that On-Prem Workflow does not. I am guessing this is one of them but need it confirmed if there is a max token size? Additionally, if it is confirmed then how is it recommended to work around this limitation?

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SELECTED ANSWER

replied on October 27, 2022

This seems to be an issue when the token value is over 500 characters. Reference ID 400792. I don't have a workaround at this time.

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replied on October 28, 2022

I really appreciate the quick response on this. Hopefully it will be fixed in a future version but I will work to find a way around it for now.

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Cloud Workflow Token Max Size

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