Our networking team recently re-hosted the Laserfiche server to a new VM host. I now have at least one situation in which Forms is unable to save into the repository.
We are running Forms 10.4.1.
Here is the XML error message:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Laserfiche-Forms-App" Guid="{98141CA4-660B-51C6-66B4-EC37F5B2FD87}" />
<EventID>14112</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>51422</Task>
<Opcode>0</Opcode>
<Keywords>0x4000f00000000000</Keywords>
<TimeCreated SystemTime="2022-07-25T20:53:33.383558900Z" />
<EventRecordID>47502</EventRecordID>
<Correlation />
<Execution ProcessID="1696" ThreadID="1556" />
<Channel>Laserfiche-Forms-App/Admin</Channel>
<Computer>LaserGCPubWeb.gc.sda.org</Computer>
<Security UserID="S-1-5-21-2702743658-2123751988-160678389-18709" />
</System>
- <EventData>
<Data Name="message">The PDF generator was unable to contact the Laserfiche Forms server. Please ensure your SSL settings are correct. [LFF4112-PdfNetworkError] Details: URL: Error: PdfNetworkError Date: 7/25/2022 4:53:33 PM (Eastern Standard Time) HTTP Status Code: 404 Business Process ID: 2035 Instance ID: 35583 Business Process Name: SEC COI for GCC Other: aux: Loading pages (1/6) [> ] 0% [======> ] 10% [========> ] 14% [==========> ] 18% [============> ] 21% [===============> ] 26% [=================> ] 29% [====================> ] 34% [=======================> ] 39% [===========================> ] 45% [==============================> ] 50% [===================================> ] 59% [===============================================> ] 79% [====================================================> ] 88% [======================================================> ] 90% [======================================================> ] 90% Error: Failed to load https://laser.gc.adventist.org/Forms/form/print/35583/2107/2035/46098/Dd, with network status code 202 and http status code 403 - Error downloading https://laser.gc.adventist.org/Forms/form/print/35583/2107/2035/46098/Dd - server replied: Forbidden [============================================================] 100% QWin32PrintEngine::initialize: OpenPrinter failed (The RPC server is unavailable.) QWin32PrintEngine::initialize: OpenPrinter failed (The RPC server is unavailable.) Counting pages (2/6) [============================================================] Object 1 of 1 Resolving links (4/6) [============================================================] Object 1 of 1 Loading headers and footers (5/6) Printing pages (6/6) [> ] Preparing [============================================================] Page 1 of 1 Done Exit with code 1 due to network error: ContentOperationNotPermittedError Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: The PDF generator was unable to contact the Laserfiche Forms server. Please ensure your SSL settings are correct. [LFF4112-PdfNetworkError] at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc, SaveMode saveMode) at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)</Data>
</EventData>
</Event>
Here's the error message in text:
The PDF generator was unable to contact the Laserfiche Forms server. Please ensure your SSL settings are correct. [LFF4112-PdfNetworkError]
Details:
URL:
Error: PdfNetworkError
Date: 7/25/2022 4:53:33 PM (Eastern Standard Time)
HTTP Status Code: 404
Business Process ID: 2035
Instance ID: 35583
Business Process Name: SEC COI for GCCOther:
aux: Loading pages (1/6)
[> ] 0%
[======> ] 10%
[========> ] 14%
[==========> ] 18%
[============> ] 21%
[===============> ] 26%
[=================> ] 29%
[====================> ] 34%
[=======================> ] 39%
[===========================> ] 45%
[==============================> ] 50%
[===================================> ] 59%
[===============================================> ] 79%
[====================================================> ] 88%
[======================================================> ] 90%
[======================================================> ] 90%
Error: Failed to load https://laser.gc.adventist.org/Forms/form/print/35583/2107/2035/46098/Dd, with network status code 202 and http status code 403 - Error downloading https://laser.gc.adventist.org/Forms/form/print/35583/2107/2035/46098/Dd - server replied: Forbidden
[============================================================] 100%
QWin32PrintEngine::initialize: OpenPrinter failed (The RPC server is unavailable.)
QWin32PrintEngine::initialize: OpenPrinter failed (The RPC server is unavailable.)
Counting pages (2/6)
[============================================================] Object 1 of 1
Resolving links (4/6)
[============================================================] Object 1 of 1
Loading headers and footers (5/6)
Printing pages (6/6)
[> ] Preparing
[============================================================] Page 1 of 1
Done
Exit with code 1 due to network error: ContentOperationNotPermittedError
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: The PDF generator was unable to contact the Laserfiche Forms server. Please ensure your SSL settings are correct. [LFF4112-PdfNetworkError]
at Laserfiche.Forms.CommonUtils.HtmlToPdfConverter.GeneratePrint(String& pdfFileLoc, String& tifFileLoc, SaveMode saveMode)
at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
It says to check settings but I'm not sure where the applicable settings are.
How do I get started fixing this?
Thank you!