Good day
We have a critical system down situation wherein our Workflow Service isn't starting; it'll start for a few seconds and then stop. The event log gives this error:
Machine: ******* Severity: Error Application Domain: Laserfiche.Workflow.Service.exe Process Id: 5720 Process Name: C:\Program Files\Laserfiche\Laserfiche Workflow 10.2\Laserfiche.Workflow.Service.exe Win32 Thread Id: 7992 - Thread Name: Message: <Exception handlingInstanceId="6d4b012b-c8df-4e9f-afca-97690ae11fe7"> <Description>An exception of type 'System.IO.IOException' occurred and was caught.</Description> <DateTime>2022-06-21 10:38:53Z</DateTime> <ExceptionType>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>There is not enough space on the disk. </Message> <Source>mscorlib</Source> <HelpLink /> <Property name="TargetSite"><undefined value></Property> <Property name="HResult">-2147024784</Property> <StackTrace> at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.WriteCore(Byte[] buffer, Int32 offset, Int32 count) at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer) at System.IO.FileStream.Dispose(Boolean disposing) at System.IO.FileStream.Finalize()</StackTrace> <additionalInfo> <info name="MachineName" value="********" /> <info name="TimeStamp" value="6/21/2022 2:38:53 PM" /> <info name="FullName" value="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" /> <info name="AppDomainName" value="Laserfiche.Workflow.Service.exe" /> <info name="ThreadIdentity" value="" /> <info name="WindowsIdentity" value="**********" /> </additionalInfo> </Exception>
The problem is none of the Database or Storage locations seem to be short of space. We've checked:
- Diskspace on Workflow / Forms server (there's 15 GB free)
- Diskspace on Laserfiche Server system drive (C:) and Volume (E:)
- Volumes on Laserfiche server (they are set to auto - roll) once they reach the max size (20 GB)
- We are able to Upload files to Laserfiche directly
- The Workflow and an External Tables database is on two separate databases; both of which have sufficient space. We had our DBA monitor the database as we started the Workflow service to confirm that it isn't running short of temp space.
- Removed Subscriber Logs (C:\Programdata\Laserfiche\WF\ServerData) as described here: https://answers.laserfiche.com/questions/136177/Workflow-ServerData-folder-size-is-very-large
Where else could we look for storage space that may be running out / limited? the only clue seems to be the instanceID (presumably of the workflow). Can we disable / terminate the one instance from starting?
Our Laserfiche versions:
Laserfiche Server: 10.3.1 build 236
Laserfiche Workflow: 10.2
Laserfiche Forms: Professional 10.3.1.690