How to activate a Laserfiche server after installation

asked on April 6, 2022 • Show version history

In our test environment, we updated the Laserfiche Server and were unable to connect to the Directory Server (LFDS) for activation during the installation. We have since fixed the Directory Server issue (by updating it to a version that is equal to the Server version we are installing).

How do I get the server connected to the LFDS to activate? I'd prefer not save a license file and load it onto the server. The ActivationTool in the program files is the old activation tool. It doesn't have a spot for a directory server.

We tried running a repair install, but were never prompted for activation.

We originally chose "do it later" or something when on the activation window. How do we "do it later?"

Please advise.

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replied on April 6, 2022

Hi Kenny,

The way to address this is by manually doing the same activation steps the installer would have done automatically. Proceed as follows:

Register the Laserfiche Server instance in LFDS if it's not already there
Download the Laserfiche Server license file (lf.licx - ensure there is no number appended to the file name)
Copy/move the lf.licx file to the license file location for Laserfiche Server
Restart the Laserfiche Server service so it loads the new license file

Check the Laserfiche Server event log afterward to verify that there are no errors or warnings regarding license validation.

Cheers,
Sam

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replied on April 6, 2022

Ultimately, I did that. But the result isn't the exact same. This was a server that was already registered as 10.3.

One server I upgraded and activated during installation now shows as a 11.0 license in LFDS.

The server that I activated as you described shows the license is 8.3-11.0.

Why doesn't the LFDS update the details about the server license after I install the lf.licx file?

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replied on April 7, 2022

Try deactivating the old lic first on the comand line:

ActivationTool.exe -deactivate -key 0123-EXAMPLE -fingerprint 0123EXAMPLE -hostid 01-02-03-EX-AM-PL-E

You will need the fingerprint details from "showhwfp.exe" in the LF Server folder

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replied on April 12, 2022

Kenny,

What you've noted there is essentially just a display quirk. The only version number that actually matters for the license is the highest ones listed, because it represents the "(Max)Version" property of the license. The "8.3-11.0" bit simply represents that LFDS doesn't know the installed software version at the time of license generation, so to avoid potentially misleading anyone it shows the possible range in the UI.

The actual Version value in the "8.3-11.0" license is identical to the one in the "11.0" license:

LFDS doesn't update this range to the actual installed version after the fact because to my knowledge, there is no post-installation version feedback mechanism implemented, and there's nothing to update in the license itself.

We have gotten a feature request on a few occasions to have the Version display label under Registered Instances be user editable so people can enter the correct version themselves after manual license generation. I'll add this as a vote to that request.

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