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Weblink 11 install possible broke Weblink 10.2 login [9013 Permission Denied]

WebLink Version 10 Version 11 Installation and Upgrades
Updated February 16, 2022
posted on February 14, 2022

Hello,

Posting this to see if anyone has encountered this issue.

We have a customer who did a new install of Weblink 11 in their Test environment and for some reason now, they are getting "9013 Permission Denied" error when logging into their WL 10.2 Production environment, which was working prior to the install of WL 11.

Test and Production are in the same domain and Internal.

Both instances are using the same Weblink account created specifically for auto-login.

They have no issues with the login via the WL 11 install.

The login in Production worked prior to install WL 11...Very Strange

Makes me think you can't run two major releases of WL in the same LF environment.

Appreciate the feedback,

Jeff Curtis

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replied on February 15, 2022

I just upgraded my development WebLink server to 11 and have no problems with using my public user on both development and production.

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replied on February 15, 2022

Thank Craig...

The difference is, on their test server there was never a WL install done so it was a fresh install of WL 11...still not sure why it would break the login environment in Prod???

Jeff

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replied on February 15, 2022

When you installed it and licensed via LFDS, did you tell it to use a new instance for the new server? The default is to use an existing instance. Haven't tested that, but it's possible it essentially moved the license to the new server so the existing WebLink is behaving oddly due to licensing.

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replied on February 16, 2022

I was thinking something like this, too. 9013 usually means the credentials are bad, but it could mean a problem with a license. If it was WL complaining about its own license, I would expect a clearer message. So maybe there's something with the public portal licensing on LFS?

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