I have a user that has uploaded PDF portfolios to their repository, however, they are unable to view these within Laserfiche, so they are trying to download to review the documents in the portfolio. The download process appears to start but then just fails. Has anyone encountered this before? Should PDF Portfolios not be uploaded? The total size is 39.3 MB so we know it is not a size issue as we have video files that are much larger.
Unable to download a PDF Portfolio that has been uploaded to the repository
I may need a little more info regarding this one.
- Is your user using the Laserfiche thick client or the think client? What version of Laserfiche are you running?
- Could there be any sort of security setting that is both preventing the user from viewing and downloading the PDF portfolio?
- Does the download of the PDF portfolio actually start and make progress than fail or does it not even start to begin with?
- Are you able to view and/or download the same PDF portfolio?
To answer your question, I don't suspect this is a problem with the PDF portfolio itself but I am definitely curious if you are able to view/download it.
(You may also want to check out this link for more info on the ability to view at least PDF Portfolios in the Web Client. It seems like general in-browser support for viewing PDF portfolios is not available so that may be the reason why your user can't view it in Laserfiche. But we should definitely look into why the user can't download it, which should definitely work, provided the proper security access and such. https://answers.laserfiche.com/questions/169323/For-the-best-experience-open-this-PDF-portfolio-in-Acrobat-X-or-Adobe-Reader-X-or-later )