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For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later.

asked on January 31, 2020

I have a few users who are not able to view PDFs in the web client. Instead they get the attached message. They are on the latest version of Adobe Reader DC. The documents are usually uploaded by someone with the Pro version. Has anyone else experienced this and how did you fix it?


Laserfiche Web Client: 10.4 (

Laserfiche Repository Access:

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replied on January 31, 2020

This is the in-browser pdf viewer. It's 100% javascript and doesn't depend on any installed version of Reader or Acrobat. PDF portfolios have very limited support outside of Adobe's tools, you'll need to download the file and open it with one of those applications locally.

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