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Question

Audit Trail 11 Install Information/Guide Request?

asked on July 15 Show version history

We are having an issue with the Audit Trail 11 installation configuration step. While the program installed successfully, it seems we cannot get it to connect to any location we provide during the "Config Index Location" pop up window. 

 We have tried a local drive and the network location for our indexed files. We are met with a front error "Failed to Connect to to server. Try again later. " 

Image

A console error 

And an event error

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From the errors it seems that the lffts is suppose to have a web endpoint but none of the documentation available in answers or the administration installation guide mention this dependency.  

 

How do we get past this step so we can complete the configuration?

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Answer

SELECTED ANSWER
replied on July 19 Show version history

Marie, we recommend that Audit Trail can use an individual LFFTS on the same server in order to have better performance. But if you insist to use the shared LFFTS, you have to modify the configuration file with the following instructions:

  1. Stop Laserfiche Audit Trail Importing Service and Laserfiche Audit Trail Reporting Service
  2. Open "%ProgramData%\Laserfiche\AuditAnalytics\ImportService.json" and "%ProgramData%\Laserfiche\AuditAnalytics\ReportService.json", modify all the "Host" property under "Fts" from "localhost" to the machine name where LFFTS is installed
  3. Start Laserfiche Audit Trail Importing Service and Laserfiche Audit Trail Reporting Service
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Replies

replied on July 16 Show version history

Hi Marie, 

It looks you have not installed LFFTS properly on the local machine along with Audit Trail 11. I suggest that you can re-run the Audit Trail installer and make sure Full-Text Search Engine is selected and installed successfully before opening the configuration site.

In terms of the documentation, there's already a KB1014189 that might give you some help and more help guides will be published soon.

If you need further help or have additional requests, don't hesitate to let us know. 

Regards,

Leon

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replied on July 16

Thank you for the additional insight Leon. We currently have LFFTS installed on a separate server. Does Audit Trail need it's own installed on the same server in order to work?

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SELECTED ANSWER
replied on July 19 Show version history

Marie, we recommend that Audit Trail can use an individual LFFTS on the same server in order to have better performance. But if you insist to use the shared LFFTS, you have to modify the configuration file with the following instructions:

  1. Stop Laserfiche Audit Trail Importing Service and Laserfiche Audit Trail Reporting Service
  2. Open "%ProgramData%\Laserfiche\AuditAnalytics\ImportService.json" and "%ProgramData%\Laserfiche\AuditAnalytics\ReportService.json", modify all the "Host" property under "Fts" from "localhost" to the machine name where LFFTS is installed
  3. Start Laserfiche Audit Trail Importing Service and Laserfiche Audit Trail Reporting Service
1 0
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