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Question

Laserfiche Web Access Extension forced admin install - Edge

Web Client Laserfiche Version 11 Administration Installation and Upgrades
Updated June 21, 2022
asked on June 14, 2021

Our users do not have admin rights on their computers to install the Laserfiche Web Access Extension in Edge from the Chrome store. Has anyone had success using a command line to install the Extension in Edge behind the scenes for end users? 

If not please let me know if any other force installation types were used successfully. 

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Replies

replied on June 20, 2022

(Late response, but figured I share how we handled this)

Our INF staff created a user policy to apply at logon for clients. Here is webpage that discusses deploying google chrome extensions using group policy:

https://dennisspan.com/deploying-google-chrome-extensions-using-group-policy/

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replied on June 21, 2022

It should be noted that the extension only applies to older versions of the web client. For 10.4.2 and higher, the extension is unnecessary and WebTools Agent should be used instead.

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replied on June 21, 2022

I feel like this needs a little more context (no offense, @████████

The WebTools Agent still needs to install an extension into the browser, and Windows permissions can still make that awkward. For example, my regular account isn't allowed to install software; I have a separate workstation admin account for that. When I install WebTools I have to give those admin credentials to install it, and then the browser extension gets installed under that account but not my regular one (true of Edge and Chrome). And most users don't have the workstation admin accounts, anyway.

Group policy is still necessary to push this out in an organization like mine rather than users being able to set themselves up if/when they need it.

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replied on June 21, 2022

That doesn't sound right. WebTools Agent does not install a browser extension. It's a replacement for the browser extension and it does not install its own browser extension. The install is per machine, not per user.

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replied on June 21, 2022

Well, normally you're right so I'll dig a little deeper to see if there's something I missed/misunderstood.

@████████ I may need your help making sure this is a viable option when you have some downtime between globetrotting adventures.

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replied on June 21, 2022

No problem. Let me know how things go.

Basically browser extensions are going the way of the ActiveX controls because they're hard to maintain because there's so much difference between how browsers implement support for them.

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replied on June 21, 2022

How is the Webtools Agent supposed to work?  I'm on Laserfiche 11 and have Webtools Agent 11 installed on my machine.  If I disable the Web Access Extension in MS Edge and attempt to edit a document with MS Word - I get a prompt to download and install Laserfiche Office Integration (but it's already installed).

Looking in Advanced options I see this:

How do I get Edge to recognize that Webtools Agent is installed?

 

 

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replied on June 21, 2022

Craig, are you on a terminal server? WebTools Agent needs to grab one of those 3 ports. On terminal servers where they might be more than 3 users logged in at the same time, it may not be able to get a slot.

The web client falls back to the browser extension, if it's installed. WebTools Agent is the preferred way of detecting whether Laserfiche Scanning or the Office plug-in are installed.

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replied on June 21, 2022

I'm on a laptop PC so I'm not understanding why it cannot connect to one of the ports.

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