Thank you so much for your reply, Matthew. In this case though, it's not in the page settings--it's quirkier than that. It creates a correct landscape image, but creates it sideways, with the top of the document on the left edge of the image. If it were printed on paper, there would be no difference, but on an electronic image, a user would have to go into Laserfiche and manually rotate each page to the right 90 degrees.

I can even see it sideways in the thumbnail preview on the Windows Print dialog box.

Curiously, if I switch the print driver in the dialog box to Microsoft PDF Print, it shows correctly. Then if I switch back to Snapshot, it's still right.

So I can get a correct print, either by doing a little dance with the dialog box or by rotating each page that gets created in Laserfiche, but I can't realistically ask my users to do that.

Update.. I have found settings that result in the right orientation for all pages, but even with correct orientation, all pages after the first are at least partly scrambled by the driver. I think I'm going to have to use a PDF print driver and then set up a separate mechanism to get the documents into Laserfiche. 

Scrambled after the first page?  That sounds similar to the issue with snapshot some users were reporting with that recent Windows update that broke printers all over the place.  You might want to double-check that.  Unless I'm mistaken Microsoft has a fix since last week, but at least in my case I had to go a step deeper to get it than just the standard search for updates.

Thanks, I'll look into that. I don't have admin rights on the server in question, but I'll put in a ticket to have someone check it out.

The Windows update thing wouldn't be on the Laserfiche server - it would be on the workstation that is being "printed" from.