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Question

Question

Snapshot Issues-Cutting off PDF's

Snapshot Version 10
Updated March 23, 2021
asked on March 11, 2021

Hello,

Anyone else experiencing issue with Snapshot cutting off portions of PDF's?

We have had 3-4 customer reach out in the last 2-3 hours with the same issue.

Appreciate the feedback,

Jeff Curtis

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Answer

SELECTED ANSWER
replied on March 11, 2021

Hi Jeff,

Is the issue you're reporting the same as https://answers.laserfiche.com/questions/184712/Multiple-page-document-Snapshots-incorrectly

If so, also see KB 1014278

Regards

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Replies

replied on March 11, 2021

Hey Alex,

Looks like the same issue.

I will pass this along to our Team and Customer's

Thanks,

Jeff Curtis

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replied on March 23, 2021

This applies to workstations. However, a lot of people run RDS on Server 2016 and 2019.  Are there any patches for this operating system(s)?

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replied on March 23, 2021

See https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#1575

Microsoft has linked to the fixes for various OSs including Server OSs.

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replied on March 23, 2021

Excellent, thanks, Alex.

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