Is there a way to see how many Keyed Concurrent Full User sessions are being used at a time? You can see the sessions in use in the Laserfiche Administration Console and see the logins recorded in Audit Trail. Is there any record of there being X number of sessions active at a time for the Keyed Concurrent Full User license?
If you have 20 Keyed Concurrent Full User licenses, but only 10 are ever used at one time, you wouldn't need all 20 licenses. Basically they would like to confirm if they are utilizing all the concurrent licenses or don't need all of them to accomplish the same task.