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Question

Pop ups must be enabled to download content in Weblink 10.2.0.264

asked on January 21, 2021

Hello, we recently upgraded to weblink 10.2.0.264, and now, if you want to download a document, it requires enabling pop-ups or not having a pop-up blocker, which almost all browsers now have.  Try it out here: https://www.ci.oswego.or.us/WebLink/DocView.aspx?id=1455146&dbid=0&repo=CityOfLakeOswego.  I know there are pages, but this entry also has a pdf.  I have 3 questions, 1) is this something we can configure out of existence?  Trying to educate thousands of citizens to enable pop-ups, or even notice they are being blocked, is about near impossible.  2) if this was intentional, can we get the rationale?  Maybe if we understood why pop-up behavior is now triggered when it wasn't previously can give us some options in mitigating this issue.  3) Can I make a feature request to remove this behavior?  I don't think people should have to notice and allow a pop-up when the download is triggered from the site they are currently viewing.  Has anyone else had issues with this?  Any advice is much appreciated!

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Replies

replied on September 16, 2021

It would be really great to get any kind of response on this issue.  I am getting more and more complaints from persons who aren't savvy enough to know when a pop-up is blocked, let alone enabling them for our domain.  Thank you for your time.

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replied on August 9

We now have customers asking about this issue as well.  Can anybody from Laserfiche chime-in on this?

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