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Switched to LFDS, now getting errors logging in to Windows desktop client

Laserfiche Directory Server Version 10 Installation and Upgrades
Updated January 9, 2021
posted on January 8, 2021

We recently upgraded from Avante to Rio and are now using LFDS and Windows authentication.  We have a handful of users who use the Windows desktop client in addition to the Web client. The web client is functioning fine, but the desktop client won't allow logins. An error message that states "The user account name or password is incorrect. [9010]." appears when you try to log in with your credentials manually or if you try and use the Windows authentication. 

 

Does anyone have any ideas as to why this is happening now and/or have a solution for us?

Thank you!

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replied on January 8, 2021 • Show version history

Not a pro here, yet and I'm just taking a stab in the dark but are your Windows Credentials mapped/configured in Laserfiche Administration Console?

 

LDFS assigns licenses (named and participants) and assigns them to users or groups for use with Forms/Web Client and such. I believe the Laserfiche Windows client still relies on LF Admin console to provision access to the repository.

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