When installing an application and selecting to license with Directory Server you have the option of selecting "Log on as:" and specifying "Another user". How is this meant to be used? Everything we have tried fails.
Hi Blake,
The user specified on that page is the one that will connect to LFDS to register the application instance. This means that this user must have "View site" rights in Settings > Security, as well as "View" and "Add objects" rights to the organization you are registering the application under.
Chase, thank you for the clarification. Are those details in the help documentation? If not, can they be added please?
I spot checked the installation documentation for a few applications and it seems they are not as detailed as they should be for this step of the installer. I'll notify our User Education team to get this changed.
Thank you Chase.
Configured a domain account in LFDS as suggested, gave a full license, even made sure the domain account was a member of the Windows Group "Laserfiche Directory Service Administrators" on the LFDS server. Later gave the user full control over everything in LFDS.
tried the login of {domain}\{username}, tried login as {username}@{domain}, still not getting around this error.
If I login to the server with the domain account, then select the default option of "Current User" it works fine..
Additional information is needed for use of the option "Another user" please.
Hi Bryant,
Can you please elaborate on the error you are seeing?
Attached the screenshot of the error. Nothing is logged in event viewer on either server.
In that case I would recommend opening a case with our Support team for this issue and give them a summary of your Laserfiche system network topology. If you'd like a workaround, I suggest the following: