pages deleted from PDFs when generating pages - re-storable?

asked on January 5, 2021

We have most of our staff working remotely now, and they have to try new things since they have limited access to scanners, and are changing computers, and thus changing settings.

A user was dragging PDFs into Laserfiche. As is our policy, the settings should have converted all pages to TIFF, so it would be the native Laserfiche format.

This did not happen and the PDFs were just added as PDFs.

The user then would take pages from other Laserfiche documents and drag and drop those into the PDFs.

The PDFs would open in Laserfiche 10 in the Adobe PDF viewer inside the Laserfiche window. The Adobe toolbars would also open which confused some staff because they could not print pages with the Adobe print icon. You had to print using the Laserfiche UI.

I selected the PDFs to generate pages, to convert the PDFs in the repository to native LF format.

This deleted pages from numerous PDFs.

A full backup was done days before. Is it possible to restore these PDFs to their original state?

Thanks in advance

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replied on January 5, 2021

Unless you have versioning enabled, or the pages are still available in the Recycle Bin to be restored that way (I believe the default is 7 days), you would need to recover the backups to get the pages back.

Versioning can require additional storage space since it will preserve copies of deleted/modified pages in the volumes, but it is incredibly valuable for situations like this.

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replied on January 7, 2021

Thanks, now I have another question

how is versioning enabled? is it a separate license, like Auditing?

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replied on January 7, 2021

There's three ways:

1) Right-click the folder or the root of the repository to enable it across-the-board

2) On the document directly (right-click > Start Tracking Versions)

3) Using Workflow activities

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pages deleted from PDFs when generating pages - re-storable?

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