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Question

Question

Cannot create Support Site accounts

Support Site
Updated August 24, 2022
asked on November 30, 2020

I am a Support Site administrator but when I attempt to create a new user account for a user, I get the following error:

An error has occurred. Please contact your organization's Laserfiche administrator for help.

Since I'm the administrator, I'm guessing there is a problem with the Laserfiche Support Site.  Can someone look into this?

 

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Replies

replied on December 1, 2020

Are you able to add them here: https://community.laserfiche.com/registeraccount
This is the way I have always done it personally. 

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replied on December 1, 2020

No it fails on that page as well

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replied on August 24, 2022

I just had this problem. after talking to LF we found the issue, for me at least.  The fields are character sensitive.  Every capital letter, space, comma, etc has to look identical to the way the original account was registered.  Hope this helps!

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