We copied over LF server from a physical machine to a vm last night. This morning I found that Administration Console says Total Full User licenses= 0. It is Avante ver. 10.2 on Windows Server 2008 R2.
I tried to reactivate using ActivationTool.exe. When I tried with the existing activation key, it said "Number of activation exceeded maximum..." or something like that. I managed to "generate" a new activation key from https://support.laserfiche.com/activationkeys/ and applied it. This time it went well without error but, after restarting the services, still Administration Console says Total User Licenses =0 and the clients get error "Sign in failed because the number of sessions has reached the license limit....".
Could anyone help us?